After signing up you'll land on a page asking you to confirm your email. Until you do, you can't open the rest of the app.
Why it works this way
An unconfirmed address can't receive anything and can't be invited into a family. Letting people in before confirming just created accounts that silently didn't work — the invite never arrived, the reset email went nowhere, and nobody knew why.
If the email hasn't arrived
- Check your spam or junk folder, and search for the sender address.
- Give it two or three minutes — mail providers sometimes delay the first message from a new sender.
- Use the Resend button on the confirmation screen.
- Check the address for a typo. If it's wrong, sign up again with the correct one.
Still nothing? Email support from the address you signed up with and we'll confirm it by hand.